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FAQ - FREQUENTLY ASKED QUESTIONS

Where do the rooms overlook the residence side?

They face behind the hotel on the side of the Residence.

Do the apartments of the Residence have a balcony?

All two-room apartments have a balcony; the two-room flats Plus also have a terrace.

Are there apartments with sea view apartments?

No, the apartments overlook the parking lot.

Does the cuisine include fish every day?

Yes, in the menu of the day there is always a first and a second fish menu both at lunch and dinner.

Are there specific menus for children?

Upon request and prior notice, we can adapt the menu of the day to our young guests according to their needs.

Is there a celiac menu?

We don't have a real menu and a wide range of products for gluten-free breakfast, in any case we supply pasta, gluten free cakes if exclusive brands are not requested and the cook will take care of cooking gluten-free dishes to the person concerned adapting them according to the menu of the day. Another solution that some of our customers adopt is to buy on their own the products of the specific brand that is preferred and our chef will prepare them.

Does the hotel have a room for mothers who wish to prepare their baby food?

Yes, we make available to customers the kitchenette of breakfast for baby food, equipped with microwave, electric stove and refrigerator, located next to the tavern/breakfast room where the child can eat before. Please agree timetables.

Is the pool water heated?

Yes, and its temperature is between 28°-29°

How deep is the pool?

The lower part is 90cm, while the high part is 140cm.

Is there a children's pool?

Yes, the lower part is suitable for children

Is there the whirlpool?

Yes, new and well functioning.

How far is the hotel from the sea?

50m from the sea.

How far is the hotel from the centre and shopping streets?

150-200 meters from the shops; the main square 1st May at 300m.

From Cattolica train station, what is the best way to reach the hotel?

You can book an agreement taxi at our direction; or on foot 7-8 minutes.

Is there a baby-sitter and/or entertainment service at the Hotel?

No, we do not have this service.

What is the size of a room?

Approx. 15mq.

What is the size of an apartment?

The two-roomed apartment about 40sqm; the two-roomed apartment Plus about 55sqm.

Who staying in the Residence can take advantage of the Hotel's services?

Yes, they can use the swimming pool, garden, tavern, bicycles.

Is there an oven and dishwasher in the apartments?

No, but there is the microwave and electric kettle.

Is there a washing machine in the apartments?

There are 2-3 washing machines on the ground floor of the Residence for free use in common with other condominiums.

What are the affiliated beaches and how far are they?

The beach at 50m Regina Beach n. 9-11;100m Center Beach n. 21-23;250m from Fabrizio n. 37.

Are the children's games located in the garden for all ages?

No, they are for children up to about 9 years old.

Are the rooms equipped with WiFi?

All rooms in the Hotel have a new bathroom with shower box, air conditioning, balcony, WiFi, safe, mini bar, hairdryer and TV.

Are disabled rooms available at the hotel?

Unfortunately, we do not have rooms and bathrooms for disabled people.

Are shampoo, bubble bath and soap sets available in the rooms?

Availability on request.

Are cradles, high chairs, baby changing mats available at the hotel?

Availability on request.

Is air conditioning available in hotels and rooms?

Air conditioning is available in all rooms, dining room and common areas.

Do you have a centralized air conditioning system?

No, the system is autonomous so you can switch it on and off as required.

What are breakfast and meal times?

Breakfast 07.45-10.00; Lunch 12.30-13.15; Dinner 19.30-20.15 (entry into the restaurant room).

Is breakfast included in the price of my room?

Breakfast is included in the price of all the Hotel's treatments, except if you have booked with the overnight stay only.

If I stay in the Residence I can come to the Hotel for breakfast and how much does it cost me?

Yes you can come to breakfast at the hotel for an extra charge of 9.00 euros per adult, children's price according to age.

What is your cancellation policy?

You can take out insurance with Alliance Global Assistance in the event of Cancellation, Travel Interruption, Delayed Arrival, 24H Assistance, Medical expenses at http://www.aga-affiliate.it/ita/hoteltorretta/, which can also be found on the home page of our website www.hoteltorrettaresidence.it

How can I change a booking?

You can contact us by phone or email and must ask for Paolo or Grazia.

How can I cancel a reservation?

You should give us a written communication preferably by email.

Is parking available at the hotel?

We have a free outdoor, fenced, unattended and unattended parking space available free of charge, subject to availability.

Is there an indoor parking space available?

Yes we have a garage for a price of euro 9,00 per day (one parking place).

At what time can I check in at the Hotel and Residence?

From 8.30 a. m. onwards.

What time is it possible to have the key of the room at the Hotel?

From 12.00 a.m onwards.

What time is it possible to have the key of the apartment in the Residence?

From 04.00 p.m. onwards.

Until what time do I have to check out?

Until 10.00 am for both Hotel and Residence guests.

Is free Wi-Fi internet access available at your hotel?

It is available in swimming pool, garden, restaurant, reception and common rooms.

Should you book bicycles at your hotel?

Bicycles are free of charge and therefore not bookable.

Are pets allowed in your hotels?

Small pets up to 8 kg, maximum one per room are allowed.

What is the best way to get around the city?

Whether on foot or by bike, you will find everything you need nearby.

Will I find the mini-bar in my room at my arrival full?

No, you will find it empty because we give our customers full freedom to buy what they want to drink.

Are the rooms on the pool side sea view?

The 5th floor is exclusively sea view; from the 3rd - 4th floor you can see a little bit of the sea, the structure being located in the second row is a bit covered.



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Hotel Torretta Residence - via Marconi, 82 - 47841 Cattolica (RN) - tel. 0541 954105 - fax. 0541 960164 - email: info@hoteltorrettaresidence.it - P.IVA 01731090401 - Links